This is a guest post from Josh Chapman, a financial modelling expert, based in New York City and was originally published on Toptal. As a startup […]
When companies talk about being customer centric, they often talk about putting their customers at the centre of their decision making and only doing things that […]
Today’s interview is with Tom Goodmanson, President and CEO of Calabrio, a call centre software provider. We talk about contact centres, their importance, the lack of […]
Today’s interview is with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. […]