The equality of the relationships that businesses have with their customers was an idea that came up in a recent interview that I conducted with John […]
#180405687 / gettyimages.com Today’s interview is with Vivek Jetley, Senior Vice President and co-Head of Analytics and Head of Corporate Strategy at EXL, a business process […]
Customer loyalty is becoming a collective experience – Interview with Steve Abernethy of SquareTrade
#152871323 / gettyimages.com Today’s interview is with Steve Abernethy, Executive Chairman andCo-founder of SquareTrade, the leading extended warranty service provider for consumer electronics and appliances. Steve […]
#96614904 / gettyimages.com I’m a big fan of the TV show Undercover Boss, whether it is the UK, the US, Canadian or Australian versions. What I […]