Research released earlier this year by Sabio and the Customer Contact Association showed that anywhere between 25% and 40% of the calls that are being handled […]
I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
Customer service is good for marketing, but only if you deliver. Advertising yourself as being customer centric or delivering great customer service is fair enough if […]
This is a guest post by Pam Warren. Over the course of my career, I have been involved in a fair amount of work with charitable […]