When I was a child, if we wanted to buy something new then we would: Go shopping down the local high street and ask the shop-keepers […]
In a recent post Build authority and trust with your customers by talking about your industry ‘Warts and all’, I talked about how being open and […]
We are fast approaching Christmas and so I thought I’d run a little competition with an gift of a copy of my new book, RARE Business, […]
I had the opportunity to listen in to a webinar the other day that was hosted by the Institute of Customer Service. The webinar featured Mark […]