Today’s interview is with Carrie Duarte, Partner at PwC, Workforce of the Future Leader and Director on PwC’s U.S. Board. Carrie joins me today to talk about PwC’s new Tech at work and employee experience research report, the main findings, what they mean and what leaders should be doing about them.
This interview follows on from my recent interview – Only 20 percent of support teams provide self service and other customer experience trends – Interview with Jeff Titterton – and is number 299 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Carrie:
“Dude, sucking at something is the first step towards getting kind of good at something”.
Carrie is PwC’s Workforce of the Future Leader. Their Workforce of the Future consulting teams help CEO’s and their organizations build teams that thrive, today and in the future. Carrie leads the teams providing strategic and tactical advise as organizations develop their Workforce Strategy, drive Workforce Performance & Experience, and optimize the Workforce Environment.
In 2017, Carrie was also elected to be a Director on the PwC Board of Partners & Principals. In her role as a director on the board she provides governance oversight to our management team and provides input on the PwC strategy.
She is also an Associate of the Society of Actuaries and a Member of the American Academy of Actuaries.
She lives in Southern California with her 3 children and spends her weekends surfing, ocean swimming, and at many kids sporting activities.
Thanks to Pixabay for the image.