I'm a regular keynote speaker at events worldwide on customer service, customer experience, how to harness A.I. to boost engagement, service, and experience outcomes, and what it takes to truly deliver a standout experience in today's highly competitive world.
In my talks, I explain how to do that by blending research, trends, best practices, some myth-busting, and plenty of storytelling.
I've had the privilege of speaking at leading industry conferences, vendor customer events, in-company functions, and senior leadership gatherings.
Whether it is for a customer event, an industry conference, a private leadership briefing, or a dinner, I always collaborate with my clients to ensure that each presentation is fresh and personalised, with insights relevant to both their industry and audience.
My speaking clients have included organisations as diverse as Braze, Citi, CIMA, CTAM, Daichi Sankyo, Genesys, ING, KPMG, Kramp, Microsoft, Nespresso, Talk Talk, TelePerformance, UX Bucharest, Verint and Zoom.
Here are some quotes from some of my clients:
"Today was great. Thank you for such a great presentation. We've just spent the afternoon saying how great it was" - CEO, Retail Energy Company
"Engaging and provided a refreshingly alternative perspective on client engagement" - Senior Executive, Pension Fund
"Your session was simply outstanding, it was a real pleasure to meet you and hear your insights" - Divisional Director - Financial Services
As a researcher and explorer of the service and experience space, I’ve been asked to speak on a number of different topics.
Here’s a list of some of my recent speaking topics:
- What Would A Punk Rock Version Of CX Look And Feel Like?
- How To Wow - Key Insights To Help You Deliver An Amazing Customer Experience
- Humans Vs. Machines: The Critical Balance Between Digital CX Solutions And The Human Touch
- Getting Personalisation Right - Nobody Likes A Creep
- The 14 Behaviours And Characteristics That Brands That Lead Their Fields In Customer Experience Do Well
- How The Emerging Workforce Ecosystem Will Impact Customer Experience
Customer Emotions, - Lessons From Neuroscience, and What That Means For Your Customer Experience
- Proactive Customer Service And Its Power To Transform Your Customer Experience
- Enhancing The Human Touch In An AI-Powered World
This is not an exhaustive list, and I’m always happy to work with clients to design and deliver a presentation that meets their requirements and objectives.
If you would like to chat about an event you are planning, please get in touch via the details below.
Alternatively, feel free to use THIS LINK to find and book a time for us to have a brief chat.