I deliver customised workshops, briefings, and training seminars aimed at enhancing customer engagement, experience, and service for a variety of organisations, from large, publicly traded companies to leading professional service firms, and from fast-growing to well-established smaller businesses.
Each workshop, briefing, or seminar is designed to meet the specific needs of each client and, where appropriate, to combine the most up-to-date tools and techniques with my own research and experience, along with insight and context about the client's challenge. These combine to produce a stimulating and interactive experience.
My workshop clients have included organisations as diverse as 1800Contacts, Apple, Bibby, Cancer Research UK, Costa Coffee, InterContinental Hotels Group, KFC, Lloyds, Olympus, Pearson, Philips, Sky and Spire Healthcare.
And, recent engagements have included:
- Design and delivery of a two-day workshop to help a senior leadership team define a new strategy and develop a plan to deliver it.
- Facilitation of an in-house leadership conference for a leading financial services brand.
- Delivery of a briefing session on the latest customer experience trends for the C-suite of a global B2B manufacturing brand.
Feedback from some recent workshops:
Great speaker/information/educational and entertaining!
Practical advice. Not too daunting. Made it all seem doable!
Knowledge and style and speaker's honesty
Quality speaker and good interaction and practical activities
Fast paced / knowledgeable and relevant
Concise, well presented info on a complex topic - lots of info and leads to follow
Clear, good tips, well run, excellent speaker, inspiring!
So, if you your team or your business may benefit from similar seminars or workshops – either the ones listed above or another topic, then please get in touch via the details below.
Alternatively, feel free to use THIS LINK to find and book a time for us to have a brief chat.
If you have any questions or would like to discuss a workshop or training requirement then feel free to......
Send me an email
adrian@adrianswinscoe.com
Or, give me a call
+ 44 (0)7971 608821