Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and […]
Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to improve customer […]
Today’s interview is with David Kalt, founder and CEO of Reverb.com, an online marketplace where musicians go to buy and sell guitars and other music gear. […]