Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to […]
Today’s interview is with Sam Boonin, Vice President of Products at Zendesk, about their recently published Q2 Benchmark report that shows that customer satisfaction is on […]
The folks over at Parature recently produced an infographic about the evolution of customer service channels over the course of the last few decades. They then […]
I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]