Social Media

March 20, 2015

Social listening could replace traditional voice of the customer methods – Interview with Dana Miller of Crimson Hexagon

Today’s interview is with Dana Miller, the SVP of Client Services at Crimson Hexagon, a social media data analytics firm that enables users to listen to […]
December 22, 2014

A conversation about customer service and customer experience – Help.com Interview

View image | gettyimages.com This interview was originally published on Help.com. Help.com recently had an opportunity to catch up with Adrian Swinscoe. Adrian is a customer […]
November 9, 2014

Social leadership and why the C-Suite has to go social – Interview with Ted Coiné and Mark Babbitt

Today’s interview is with Ted Coiné and Mark Babbitt, co-authors of a new book called: A World Gone Social: How companies must adapt to survive. They […]
August 19, 2014

Going the Extra Mile: How to Use Twitter to Boost Customer Satisfaction

#81386693 / gettyimages.com When Amazon began testing one-hour delivery times with remote-controlled drones, it was clear that customer expectations of “fast” in the 21st Century had […]