Social business

February 16, 2018

How to engage potential customers with your brand

This is a guest post from Jason Grills is a technical writer associated with ProProfs Chat. Brands heavily invest in marketing and customer service.  This is […]
November 6, 2017
many faces

Communities will become a core engine of commerce, innovation, experience, loyalty and service – Interview with Rob Tarkoff

Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […]
August 29, 2016

Social employee advocacy – Why it works and how you can implement it

This is a guest post from Disha Dinesh, who is a Content Writer at Godot Media. The concept of advocacy has been present in varying forms […]
February 19, 2015

How to implement an effective proactive customer service strategy

View image | gettyimages.com   Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3 This is the last article in a […]