January 7, 2014 January 7, 2014Improve your social customer service, by all means, but improve your operations firstJust before Christmas a friend of mine tweeted me the following: One for your blog @adrianswinscoe how not to manage a facebot page https://t.co/2bE3MYpIeO On investigating […]
December 30, 2013 December 30, 2013Content Marketing: One of the most customer-centric forms of marketingI’ve taken a few days off over the Christmas and New Year period so this is a guest post from Jessica Davis, a Content Strategy Specialist […]
December 24, 2013 December 24, 2013A story about transparency, commitment, customer service and a promiseToday I want to tell a story about a firm that not only talks about the importance of customer service and doing it well but delivers […]
October 28, 2013 October 28, 2013Content marketing and relationships with customers – what can we learn from dating?The other day a friend of mine made me aware of the video below. It’s quite funny, very much ‘tongue in cheek’ and worth a watch. […]