December 19, 2018 December 19, 2018How to get the human touch and technology balance right in customer experienceRecently I was lucky enough to have the chance to speak at the Customer Experience Innovation and Tech Fest in Pretoria, South Africa. There I was […]
December 12, 2018 December 12, 2018Becoming a trusted company is an absolute requirement of a winning strategy – Interview with Christopher Roark of AccentureToday’s interview is with Christopher Roark, Managing Director at Accenture Strategy. Christopher joins me today to talk about Accenture’s new Competitive Agility Index, how a decline […]
December 8, 2018 December 8, 2018Leaders should experience what it is like to be one of their own customers more often – Interview with Shaun BeldingToday’s interview is with Shaun Belding who is the CEO of The Belding Group of Companies and the author of 6 books including a new book: […]
December 4, 2018 December 4, 2018Where to start when thinking about being brilliant at the basicsJust short of a year ago I wrote a piece called: When it comes to customer experience in 2018, can we make boring the new cool? […]