Leadership

November 15, 2019

Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice – Interview with Steve Morrell of Contact Babel

Today’s interview is with Steve Morrell who is the Managing Director of ContactBabel, a provider of high-quality research and analysis to the UK & US contact […]
November 13, 2019
HubSpot

As businesses scale they can lose touch with their customers, here’s what HubSpot is doing to prevent that happening

It’s a common occurrence that as companies scale one of the biggest challenges that they face is staying close to their customers. HubSpot, a provider of […]
November 9, 2019
first second

Our people first, customers second approach drives our growth – Interview with Tom van der Lubbe of Viisi

Today’s interview is with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom […]
October 18, 2019

How many exposure hours have you had recently with your customers?

Back in April, I talked to Andy Macmillan, CEO of UserTesting, about a new industry report that they had released – The Rise of the Experience […]