In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]
Today’s interview is with Matthew Nolan, the head of Product Marketing for the Decision Sciences division at Pegasystems, driving Pega’s portfolio of marketing technology, decision management, […]
Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering […]
I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember […]