April 12, 2010 April 12, 2010Net Promoter Score: It could change your lifeIn a post I wrote back in January called “Do customer surveys do more harm than good?“, which touched on a strategy called your Net Promoter […]
April 3, 2010 April 3, 2010Customer retention: The hole in my bucket syndromeThere’s a hole in my bucket, dear Liza, dear Liza, There’s a hole in my bucket, dear Liza, a hole. Then fix it, dear Henry, dear […]
March 20, 2010 March 20, 2010Customer retention: How do you make your customer waiting experience sticky?This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]
March 17, 2010 March 17, 2010Customer Retention: Hugging Your Way to Better Client RelationsJust a short post today, as I just got back into the office yesterday as I went climbing with a friend for a couple of days. […]