December 29, 2010 December 29, 2010Bet you don't have a 2011 word of mouth marketing strategyRight about now, if you are anything like me, you are using this time between Christmas and New Year to do some planning and research and […]
December 20, 2010 December 20, 2010Why cruise holidays and social media are made for each other?I had the opportunity to listen in to a webinar the other day that was hosted by the Institute of Customer Service. The webinar featured Mark […]
December 14, 2010 December 14, 2010Emotional and logical customer satisfaction: know the difference?Late last month I wrote a post If we are not willing to be honest as customers how can we expect businesses to get better? and […]
December 10, 2010 December 10, 2010Customer service, flexibility and a disastrous situationToday’s post is about joined up thinking in customer service and it’s impact on a disastrous situation. The post features a story that a friend of […]