January 10, 2011 January 10, 2011Customer Experience, Everything counts, Depeche Mode and Big HairOver the course of the last few years (some argue as many as the last ten years) there has been a revival of interest in the […]
January 7, 2011 January 7, 2011Giving your customers more choice is a good thing. Or is it?When thinking about growing your business or developing your customer base, one of the most common strategies that companies employ in order to drive growth or […]
January 2, 2011 January 2, 2011Make it easy for your customers to give feedback or offer suggestionsThis is something that I saw when Hana and I were out shopping the other day for food. Now, I applaud the different efforts companies make […]
December 29, 2010 December 29, 2010Bet you don’t have a 2011 word of mouth marketing strategyRight about now, if you are anything like me, you are using this time between Christmas and New Year to do some planning and research and […]