April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 26, 2012 March 26, 2012How I built a team of brand evangelists with (almost) no marketing budgetToday’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
March 22, 2012 March 22, 2012Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosperLaw firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
February 17, 2012 February 17, 2012Longevity of ownership and staff service are two main keys to building customer retention and loyaltyphoto credit: s_falkow In late 2010 I wrote a book: RARE Business which was a collection of thoughts, ideas and strategies to help businesses ‘build better […]