July 24, 2012 July 24, 2012Making your customers successful is a great way to retain them – Interview with James Freedman, CEO of ZoneThis is the tenth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
July 16, 2012 July 16, 2012Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnesFollowing on from my recent interview, The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk, today I want to […]
July 7, 2012 July 7, 2012Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clientsThis is the ninth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
July 3, 2012 July 3, 2012Customer Feedback: Could we improve response rates by adding a question?Barclays have been in the news a lot lately but this post is not about their transgressions. What it is about is an online customer feedback […]