January 4, 2013 January 4, 2013Make it easy for your customers to complainFollowing my post on December 5th (When it comes to customer service, I’m a name not a number), I searched for a way of making Southern […]
January 2, 2013 January 2, 2013Content Marketing: How to Write Content That People Will Actually ReadBack in the day, people spent hours over the evening paper; they read magazines cover to cover, no matter how long the article. But these days, […]
December 31, 2012 December 31, 2012The relationships you have with your existing customers are your key to successThe economy in the coming year will remain tight for pretty much everyone. Given that and given that we are heading towards a new year, I […]
December 20, 2012 December 20, 2012Linn and staying relevant to their customersLinn, the Glasgow-based maker of upscale audio equipment, was written about in The Economist (15th Dec edition) in an article called Streaming Toddler. I don’t own […]