Today’s interview is with Fabio Torlini, VP of Marketing, International with Rackspace, the open cloud company, who are famous for delivering Fanatical Support to their customers. […]
I came to a revelation the other day after interviewing a customer service trainer about best practices for conducting mock calls. He had just described the […]
Today’s interview is with Dr Nicola Millard, a customer experience futurologist with BT, who does have a crystal ball but says it doesn’t work! However, she […]