August 5, 2016 August 5, 20165 Small businesses with killer customer service (and what you can learn from them)This is a guest post by Meredith Wood who is the Head of Content and Editor-in-Chief at Fundera. If you own a small business, your biggest […]
August 3, 2016 August 3, 2016Making customer interactions more human by using analytics, decisioning and artificial intelligence – Interview with Rob Walker of PegaToday’s interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company’s suite of predictive decisioning technologies. I […]
July 4, 2016 July 4, 2016How to foster customer loyaltyThis is a guest post that was originally published on Freshdesk’s blog here and is an extract from my recent book: How To Wow. Fostering […]
June 5, 2016 June 5, 2016How the best brands build lasting customer loyaltyA few weeks ago I was lucky enough to be invited to get involved with CX Week, a free and online event organised by Qualtrics to […]