In December of last year, I was asked to participate in an expert panel on customer success team performance. The invite came from Darren Noy, Chief […]
Despite the introduction of all sorts of new technology, a myriad of new channels and a host of self-service options, when things go wrong, get complicated […]
Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]