April 6, 2018 April 6, 2018Rid your company of the annual review to boost productivityThis is a guest post from Dan Halston on behalf of Money Crashers. Annual performance reviews are going the way of the dodo bird. Rewind a […]
April 3, 2018 April 3, 2018Engagement, why do we do what we do and why does it matter to our customers – Interview with Scott GouldToday’s interview is with Scott Gould, an engagement advisor, speaker and author of the recent book: The Shape of Engagement: The Art of Building Enduring Connections […]
March 24, 2018 March 24, 2018Simpler service or experience paysOver the last few weeks I’ve had the pleasure of speaking at a handful of conferences and in-house workshops, where I have been talking about some […]
March 9, 2018 March 9, 2018A story about leadership, recognition and what goes around comes aroundTowards the end of last year, I wrote a piece about the herculean card writing efforts of Sheldon Yellen, BELFOR’s CEO. Since then I’ve told the […]