Today’s interview is with Brian MacNeice, Managing Director, Kotinos Partners & Co-Author of Powerhouse: Insider accounts into the world’s top high-performance organizations. He joins me today […]
In December of last year, I was asked to participate in an expert panel on customer success team performance. The invite came from Darren Noy, Chief […]
Despite the introduction of all sorts of new technology, a myriad of new channels and a host of self-service options, when things go wrong, get complicated […]