June 19, 2017 June 19, 2017The importance of customer retention — An empirical studyThis is a guest post from Josh Chapman, a financial modelling expert, based in New York City and was originally published on Toptal. As a startup […]
May 26, 2017 May 26, 2017Five customer experience insights from T-Mobile, Patagonia, Mozilla, WeTransfer and Work & CoI was lucky enough to attend Collision, a tech and start up conference in New Orleans just over a week ago. Now, a pure tech and […]
May 19, 2017 May 19, 2017How To Wow – A new customer experience video course on SkillshareLast year I published a book: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing, which I am very proud to say became […]
May 15, 2017 May 15, 2017Focus on the right things to drive your own customer experience revolution – Interview with Susan GaneshanToday’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]