One of Europe’s leading low-cost airlines, Ryanair, has in recent years received more than it’s fair share of press coverage and attention. Much of this has […]
It’s customer service 101 that when a mistake has been made you should apologise for any inconvenience caused and then try and fix the problem. Many […]
Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultancy focused on ‘full-service’ customer […]