We’ve all heard those awful customer service stories, where contact center agents fly off the handle and manage a situation poorly. The end result is often […]
This is a guest post from Robin Collyer, Marketing and Decisioning specialist, Pegasystems We are currently in a new age of Customer Experience, where customers’ expectations […]
Today’s interview is with Sebastian Henkes and Claire Clifford who are the Managing Director and Head of HR and People Development respectively at Sabio, a systems […]