Today’s interview is with Guy Letts, founder and Managing Director of CustomerSure, a cloud based software firm that helps businesses gather feedback from their customers – […]
It’s customer service 101 that when a mistake has been made you should apologise for any inconvenience caused and then try and fix the problem. Many […]
View image | gettyimages.com A company’s ability to deliver excellent customer service is increasingly becoming a source of competitive advantage. However, two recently released UK studies […]