This is a guest post from Robin Collyer, Marketing and Decisioning specialist, Pegasystems We are currently in a new age of Customer Experience, where customers’ expectations […]
Talking with a customer experience leader at a high-tech manufacturing firm the other day, we got to talking about how they often find it difficult to […]
Today’s interview is with Scott Pulsipher, President & COO of Needle, a US software firm that is pioneering advocate-assisted commerce. Scott joins me today to talk […]
This is a Guest Post from Chris Frascella Earlier this year, Adrian covered proactive customer service in a three-part series on Forbes. In part one, he […]