Customer retention | Adrian Swinscoe

February 15, 2017

The implosion of trust and what to do about it

For the last 17 years, Edelman, a global communications marketing firm, has published it’s Trust Barometer, an annual survey of more than 33,000 respondents from around […]

February 4, 2017

Behavioural insights and what is really going on in the minds of your customers – Interview with Dr. Simon Moore of Innovationbubble

Today’s interview is with Dr. Simon Moore (BSc, PhD, CPsychol), a Chartered business and consumer psychologist who specialises in uncovering emotional and personality influences on behaviour. […]

January 25, 2017

January 25, 2017

The connection between Comic-Con, Escape The Room and world-class customer service – Interview with Liz Graham of Wayfair

Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world’s largest online destinations for the […]

January 17, 2017

Fostering a listening culture is the best way to deliver better customer and employee outcomes – Interview with Rob Pace of HundredX

Today’s interview is with Rob Pace, the founder and CEO of HundredX, a technology platform/app that works with major brands such as professional sports teams, Mary […]