The international experience network Havas CX recently launched its X Index, a global barometer of customer experience (CX). When I first heard about it, I did […]
This is a guest post from Dhruv Mehta, a Digital Marketing Professional who works at Acquire.io The Customer Lifetime Value (CLV) is perhaps one of the […]
Please take a moment and cast your mind back to how many people and businesses used to talk about ideas and practices before becoming commonplace. Can […]
Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for Genesys, a global leader in cloud -based customer experience and contact centre solutions that […]