June 12, 2019 June 12, 2019A customer experience lesson learned from supporting a team at the lower end of the Premier LeagueI’m a fan of Brighton & Hove Albion Football Club and we have just finished playing our second season in the English Premier League (EPL), one […]
June 8, 2019 June 8, 2019C+/B- is the grade the customer experience industry currently deserves – Interview with Bruce TemkinToday’s interview is with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of […]
May 24, 2019 May 24, 2019What would a punk rock version of CX look and feel like?Back in December 2017 I was sat with a friend of mine, Oisin Lunny, in the Basketmakers pub in Brighton. After 2-3 pints of Guinness, I […]
May 17, 2019 May 17, 2019The removal of friction represents a huge opportunity for customer experience – Interview with Roger DooleyToday’s interview is with Roger Dooley who is a a speaker and author of Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing, the popular […]