Customer experience

August 16, 2019

Given the choice 75 percent of customers would prefer to use messaging channels for service – Interview with Joshua March of Conversocial

Today’s interview is with Joshua March, Founder and Board Director of Conversocial, a digital care platform for social messaging, and also author of Message Me, a […]
August 9, 2019

Real competitive advantage in customer experience comes from understanding customers and what drives them away – Interview with David Avrin

Today’s interview is with David Avrin, a keynote speaker, an author, a consultant and also CEO of Visibility International. David joins me today to talk about […]