Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
Today’s interview is with Micah Solomon, a best-selling author, hands-on customer service consultant, keynote speaker, trainer, and one of the world’s leading experts on customer service, […]
This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting. Why putting customer experience to the forefront of strategic decision-making will be essential […]