Four years ago I spoke to Matthias Murin, who was, at the time, Group Manager Customer Service at DocMorris, a Dutch online and mail-order pharmacy that provides […]
Today’s interview is with Adrian McDermott, President of Products, Zendesk, a provider of customer service software. Adrian joins me today to talk about a new piece […]
Back in February, I had the pleasure of talking to Mark Curtis, Chief Client Officer at Fjord and Head of Innovation for Accenture Interactive about their recently published […]