November 23, 2016 November 23, 2016The rationale behind choosing a high-touch and high-cost route to serve our customers – Interview with Matthias MurinToday’s interview is with Matthias Murin, Group Manager Customer Service at DocMorris, a Dutch online and mail-order pharmacy that provides medicines primarily to customers in Germany. […]
November 21, 2016 November 21, 2016How doing less is delivering more for this business, it’s employees and it’s customersWe now live in an always on, always connected, 24/7/365 world. And, to compete in such a world, a company needs to have a real-time omni-channel […]
November 16, 2016 November 16, 2016Is it time to stop talking about employee engagement?Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. […]
November 11, 2016 November 11, 2016What does customer engagement really mean?We’re now firmly in the last quarter of the year and many firms will be busy thinking about strategy and budgets for next year. Amongst all […]