Today’s interview is with Lord Mark Price, who is the former Managing Director of Waitrose and Deputy Chairman of The John Lewis Partnership. Mark joins me […]
Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
The following article/interview was published on Dimension Data’s blog in December 2107. Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling […]