December 16, 2010 December 16, 2010Competition: What does RARE mean to you?We are fast approaching Christmas and so I thought I’d run a little competition with an gift of a copy of my new book, RARE Business, […]
December 14, 2010 December 14, 2010Emotional and logical customer satisfaction: know the difference?Late last month I wrote a post If we are not willing to be honest as customers how can we expect businesses to get better? and […]
December 6, 2010 December 6, 2010How to move your business planning up a gear for 2011It’s getting to that time of the year when we are heading towards the Christmas and New Year period. If you are a retailer (online or […]
December 3, 2010 December 3, 2010Are you turning your hunches into great ideas?Remember the old saying? Two heads are better than one Well, recently, I watched an animated summary of Where Good Ideas Come From by Steven Johnson […]