April 20, 2012 April 20, 2012Client relations – A phone call is worth 10 emails. A meeting is worth 100 callsThis is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 13, 2012 April 13, 2012The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond PhilosophyFollowing hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
April 3, 2012 April 3, 2012Having everyone involved in customer service helps create a better customer experienceThis is the third of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]