July 24, 2012 July 24, 2012Making your customers successful is a great way to retain them – Interview with James Freedman, CEO of ZoneThis is the tenth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
July 16, 2012 July 16, 2012Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnesFollowing on from my recent interview, The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk, today I want to […]
July 11, 2012 July 11, 2012Word of mouth marketing and how to get bloggers talking about your business: Free GuideBack at the end of March this year I published a post called: If you want to reach more customers then get your blogger outreach programme […]
June 29, 2012 June 29, 2012We should not pursue employee engagement for engagement’s sakeI was approached recently by a large organisation to go and talk to them about ‘Engagement’. The issue that they were having was that when they […]