March 26, 2017 March 26, 2017The keys to customer successIn December of last year, I was asked to participate in an expert panel on customer success team performance. The invite came from Darren Noy, Chief […]
March 17, 2017 March 17, 2017Customer experience investments, ROI and business resultsIn a 2013 HBR interview, Jeff Bezos said “When things get complicated, we simplify by saying what’s best for the customer? And then we take it […]
March 13, 2017 March 13, 2017Building a culture of good engages customers, employees and drives business results – Interview with Ryan McCarty and Scott MooreheadToday’s interview is with Ryan McCarty and Scott Moorehead, founders of Culture of Good and the authors of a new book: Build a Culture of Good. […]
February 24, 2017 February 24, 2017Beware cultural differences when aiming to deliver a great cross-border customer experience It’s often the smallest of things that make the difference between whether a business is a success or failure. And, nowhere is this more true […]