Back in 2005, Bain produced a piece of research that identified the existence of a customer experience delivery gap, where 80% of the companies surveyed believed […]
Today’s interview is with Tom Peters, author of numerous business books (18 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: […]
Over the last few months I’ve been thinking about the emergence and development of intelligent voice assistants and the impact that they are having, and will […]