April 26, 2012 April 26, 2012The Big Talk and Little Talk of Word of Mouth Marketing StrategyWord of mouth marketing is a powerful weapon in any growth strategy. However, many people struggle to generate good word of mouth as hard as they […]
April 13, 2012 April 13, 2012The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond PhilosophyFollowing hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 22, 2012 March 22, 2012Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosperLaw firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]