Consider these comments from a recent article in Prospect about UK politics: “But one thing is certain: it is going to be harder to govern, especially […]
Today’s interview is with Steve Denning, who describes himself as a writer, author, journalist and a renaissance man. He is very modest so I have included […]
Historically, customers used to buy the practical benefits of a product or service. More recently, however, the experience that customers receive has become ever more important […]
Last year I wrote a piece called 3 Customer Groups That Are Being Overlooked In The Customer Experience Whirlwind. In it I ventured that there were […]