I help established, open-minded, niche, ambitious and growth-focused firms grow their businesses by working with them across a number of areas:
- The review and design of a great customer experience.
- How they attract, engage, serve and keep their customers as well as how they build the level of advocacy their customers have for their business; and
- How they communicate with their customers and how they motivate and lead their people to deliver the service and experience that they want.
Whilst I work with firms across all sectors, the majority of my clients come from the following sectors: Retail, Technology, Professional Services, Ecommerce; and Creative.
I work in two different ways with my clients to make sure that they get the best results for their business:
- Advisory – My work here is primarily focused on helping my clients develop their strategy, marketing and customer experience/service.
- Coaching – Here my work focuses on helping teams implement strategy, embed training and/or culture change or drive professional/leadership development.
Depending on the size of projects that I get asked to work on, I work either directly with senior teams, within existing project teams or can assemble a team experts/partners to help as and when the need arises.
Here’s some examples of recent projects:
- Advised a customer experience related technology start-up on their go-to-market strategy
- Coached the senior team of a leading and specialised technical consultancy on improving their customer service and client experience
- Helped design and implement a new donor experience strategy for a major international NGO
- Designed and implemented the establishment of a culture of service excellence and continuous improvement for UK government department
- Consulted to a leading UK law firm to help them design and implement an improved and market beating client experience
- Helped a leading automotive retailer design their customer experience so that it matched their customer journey and then coached their senior team to implement the strategy
My approach is straightforward and pragmatic but also one that produces results and fantastic returns on investment.
No hype. Just practical stuff that works.
So, If you are interested in talking more about how my advisory services or coaching can help you grow your business, improve your service or experience then please get in touch via the details below.
If you have any questions or would like to discuss a project then feel free to......
Send me an email
Or, give me a call
+ 44 (0)7971 608821