I provide advisory services to ambitious, customer-focused firms to transform their customer service and experience – from customer experience audits and strategy development to technology selection and ongoing enhancement.
I tend to do that in a few ways:
- I help them understand and navigate their way past a customer service or customer experience-related challenge.
I conduct an audit of their existing customer service or experience. - I assist them in developing a strategy that results in delivering a standout customer experience or service experience. In some instances, I also help to implement the strategy.
- I guide and advise them on their technology decisions concerning customer service and customer experience.
My advisory clients have included brands such as Costa Coffee, the UK Gov’s Crown Commercial Service, Diesel, Lloyds, Médecins Sans Frontières, and Megger, as well as numerous tech vendors and many smaller and medium-sized businesses.
Depending on the size of projects that I get asked to work on, I work either directly with senior teams, within existing project teams or can assemble a team experts/partners to help as and when the need arises.
Here’s some examples of recent projects:
- Advised a customer experience related technology start-up on their go-to-market strategy
- Coached the senior team of a leading and specialised technical consultancy on improving their customer service and client experience
- Helped design and implement a new donor experience strategy for a major international NGO
- Designed and implemented the establishment of a culture of service excellence and continuous improvement for UK government department
- Consulted to a leading UK law firm to help them design and implement an improved and market beating client experience
- Helped a leading automotive retailer design their customer experience so that it matched their customer journey and then coached their senior team to implement the strategy
My approach is straightforward and pragmatic but also one that produces results and fantastic returns on investment.
No hype. Just practical stuff that works.
So, if you have a project or particular challenge you'd like to discuss, then please get in touch using the details below.
Alternatively, feel free to use THIS LINK to find and book a time for us to have a brief chat.
If you have any questions or would like to discuss a project then feel free to......
Send me an email
adrian@adrianswinscoe.com
Or, give me a call
+ 44 (0)7971 608821