21 results found for: omnichannel

How established providers can master omnichannel

The following article/interview was published on Dimension Data’s blog in December 2107. Our 2017 Global Customer Experience Benchmarking Report highlighted that many established businesses are struggling […]

Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres

This is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]

Delivering omni channel experiences that create memorable relationships – Interview with Janelle Matthews of Genesys

Today’s interview is with Janelle Mathews, senior VP for solutions at Genesys, a customer experience platform provider, which empowers companies to create exceptional omnichannel experiences, journeys […]

Many brands are losing touch with crucial ‘moments of truth’ – Interview with PV Kannan of [24]7

Today’s interview is with PV Kannan, the co-founder and CEO of [24]7, a customer engagement platform which assists several hundred million visitors across all channels, and […]