60 results found for: contact center

What Contact Center Agents Wish You Knew

We’ve all heard those awful customer service stories, where contact center agents fly off the handle and manage a situation poorly. The end result is often […]

What post channel customer experience means for your contact center?

This is a guest post by Katie Sekelsky, graphic designer at VHT. There is a revolutionary shift underway regarding customer expectation, and it’s called the post […]

How to get started mining contact center interactions

This is a guest post from Julie Miller, vice president of product marketing for Clarabridge.   Customer centricity and optimization are top of mind for many […]

How contact centers win with interaction analytics

This is a guest post by Fabrice Martin, CPO, Clarabridge. At the center of every sport is strategy. As a game unfolds, winning teams adapt their […]